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 Subject : St. Louis Regional Admissions Counselor.. 09/12/2022 06:29:20 PM 
Mrs. Jennifer Crump
Posts: 16
Columbia College
Our Recruitment and Admissions team is looking for a St. Louis recruiter for our traditional program.

Regional Admissions Counselor – St. Louis, MO
Department: Admissions
Location: St Louis, Missouri
Type: Staff, Full-Time
Salary range starts at: $40,000

Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.

Job Summary:
The Admissions Counselor serves in a recruitment role and will be responsible for converting undergraduate leads, prospects and applicants through the admissions, registration & matriculation process for the traditional on-campus program at Columbia College in Columbia, MO from St. Louis, MO and surrounding counties. The Admissions Counselor will serve as the frontline for calls, visits, and outreach to incoming ‘Day program’ prospects, applicants, and admits Travel within a recruiting territory will be required. The position will assume additional team responsibilities as assigned.

Essential Functions:
Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the Admissions Department.
Accurately represent all venues of Columbia College – demonstrating a professional, positive, “One CC” mindset & attitude in all customer & co-worker interactions
Serve as the primary point of contact for prospective students and their families, including new freshmen and transfer students (both domestic & international) as well as other student populations (non-degree, readmit, location transfer, etc.).
Proactively communicate and maintain contact with students through call, email, text, and other interactions in an effective and timely manner. Convey important and detailed information regarding the status of admission, events, scholarships, financial aid, and registration while following departmental procedures in the CRM (Salesforce) and other applicable databases.
Represent Columbia College at external recruitment events, traveling to college fairs, and high school visits within designated territory. Evenings & weekends outside of normal hour rotation will be required.
Understand & manage expectation that this role will be measured including, but not limited to, the following: organized & detailed work in CRM, customer service, attitude & teamwork, number of outbound calls and emails, as well as conversion rates from prospect to matriculated student for designated territory.
Be an advocate for all Columbia College students and applicants.
Demonstrate critical thinking skills by conducting data analysis in order to improve effectiveness of outreach efforts and student engagement.
Develop a working knowledge of Columbia College programs, services, and policies. This knowledge base will continually evolve.
Foster strong working relationships within the Recruiting & Admissions Division, faculty, and other stakeholders across campus.
Assist in planning and implementing recruitment programs, campus tours, special events, etc. Evenings & weekends outside of normal hour rotation will be required.
Work closely with fellow team members to ensure appropriate coverage of all recruitment activities, campus visits, and front desk support.
Continually hone and improve ‘sales’ and recruitment skills/abilities through training, call copy review, and shadowing as well as accepting and incorporating feedback/direction from supervisors.
Display respect and civility to all constituencies and practice superior customer service.
Other duties as needed.
Minimum Qualifications:
Bachelor’s Degree
Excellent communication, interpersonal, customer service, and organizational skills.
Strong verbal communication skills along with active listening both on the phone and in-person
Detail oriented and task-driven with the ability to multitask, set priorities, and manage time effectively.
Ability to work considerable evening and weekend hours.
Results driven and strong ability to manage workload.
Preferred Qualifications:
Columbia College alumni.
College admissions, financial aid, high school counseling, or teaching experience.
Experience with database management systems, such as Salesforce, Colleague, and OnBase.
Sales experience and knowledge of marketing principles.
Experience with customer relationship management system, including email management, texting platform, webchat, etc.
Knowledge of student recruitment methods.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Special Requirements (if any):
Valid US State Driver License (MO or regional territory as assigned).
Must meet and maintain requirements as an approved driver for Columbia College.
Overnight and out-of-state travel required.
Ability to work considerable evening and weekend hours
Eligibility for employee benefits and perks is determined by employment status. For more information please see

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check in addition to the installations background check to be employed on the military base. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Review of applications will begin immediately and continue until the position is filled.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
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