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This position reports to the Associate Director of CRM Operations and supports the development, implementation and maintenance of the Customer Relationship Management (CRM) tool, Slate. The Assistant Director will provide leadership and support to functional users in day-to-day management of CRM functionality in support of admissions initiatives including event management, query and report development, communication support, and oversight of admission application development. The Assistant Director will work with the university DSAS team for data uploads into the CRM and data integrations with the Student Information System and other campus systems. While this position will support CRM operations for all programs, a special focus may be placed on graduate student operations.
The Assistant Director is responsible for working with admissions leadership to identify processes that require improvement and suggests innovative enhancements and solutions that support admissions goals and initiatives. The person in this position will work closely with campus partners, academic departments, and external constituents to meet the short- and long-term goals of the institution by utilizing Slate for managing prospective students through matriculation.
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